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Newbie
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Message 1 of 8

Ungrouping conversations

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I'm new to the community so apologies if this query has come up before, but the only advice I've found online relates to the (defunct) BT Yahoo.  I want to know how to ungroup emails in BT Mail which have been grouped together in conversations.  I've looked at Settings and I can't find anything to let me do this (the nearest is a tick box about attaching the original email to a reply).  These conversations are driving me mad.

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Ungrouping conversations

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Log onto your email and go to the menu bar and locate "Change View". Click on it and a drop down list will appear. Scroll down to "Conversation View" and untick it.

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Newbie
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Message 3 of 8

Re: Ungrouping conversations

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Many thanks. 

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Aspiring Contributor
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Message 4 of 8

Re: Ungrouping conversations

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Have treied that on mine but its still in Conversation View ! So very annoying as it CV I can not print out the email - help someone please
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Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: Ungrouping conversations

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If you click once on "conversation view"  it changes the present "view" to the alternate "view". ie it turns it on or off.

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Ungrouping conversations

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For information, if you are in "Conversation View" you can still print the email if you go to the "down" arrow that is revealed at the top right hand side of the email when it is opened. This reveals the "more" button that has the print option.

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Aspiring Contributor
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Message 7 of 8

Re: Ungrouping conversations

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Thank you yes I knew that but when in Conversation view the option to Print is not highlighted that I have discovered

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Ungrouping conversations

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It is not available if you use the "more" button in the menu bar but it is available when you use the down arrow below the "change view" at the right hand side.

Print.PNG

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