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unwina
Aspiring Expert
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Message 1 of 55

Unlink master email from BTID

I've just been checking some things with my email management, now this seems to be managed through BTID access. This in itself is not a problem. But what is an issue is that I stupidly linked my master email ID to the BTID without realising this would then change my whole email password to my BTID password. Problem is thats not what I actually wanted to achieve.

 

Is there a way I can unlink my master email ID from BTID its not what I needed or wanted to be tied to it I want a seperate password for my email from all my other passwords.

 

 

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54 REPLIES 54
Moderator
Moderator
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Message 2 of 55

Re: Unlink master email from BTID

Hi @unwina,

 

If you send me in your details, I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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unwina
Aspiring Expert
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Message 3 of 55

Re: Unlink master email from BTID

Hopefully you have what you need now although to be fair the form I filled out seemed more like to be going to BT in general rather than to the mods.

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Distinguished Sage
Distinguished Sage
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Message 4 of 55

Re: Unlink master email from BTID

The form asked you for your forum name, and the URL of this thread, that distinguishes it from the normal BT contact form.

 

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unwina
Aspiring Expert
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Message 5 of 55

Re: Unlink master email from BTID

Thanks Keith,

 

I did guess as much but to be honest I've only done this a couple of times on here and nothing stays the same. 😉

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Moderator
Moderator
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Message 6 of 55

Re: Unlink master email from BTID

Hi @unwina,

Thanks for taking the time to speak with me this afternoon. You can reply back to me here.

Thanks

DanielS

Community ModeratorDannyS
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unwina
Aspiring Expert
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Message 7 of 55

Re: Unlink master email from BTID

Hi Daniel,

thanks for today. Things are still not quite there sadly. At present I can log in to emails on both uid using the relevant passwords. However, I think the MyBT has not fully picked up my changes. 

 

Now I can log in to MyBT using either of the uID's

  1. example1@btinternet.com (Old Main email and old BTID account email)
  2. example2@btinternet.com(new mybt ID)

But what seems to happen is that the login screen accepts each ok and flashes to another screen but then imediately returns back to the MyBT login screen. I wonder if some of the back end settings have not fully completed.

Distinguished Sage
Distinguished Sage
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Message 8 of 55

Re: Unlink master email from BTID

Please edit your email addresses, this is a worldwide public forum.

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Moderator
Moderator
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Message 9 of 55

Re: Unlink master email from BTID

 

Hi @unwina,

You are very welcome. It can take a few minutes to change successfully. However; your account does seem to be fine from everything that I can see here. If possible, try a different browser and see if you can get logged into your BT ID using your new log in. I want to rule out any possible cookie issues before looking into anything else.

Thanks

DanielS

Community ModeratorDannyS
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unwina
Aspiring Expert
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Message 10 of 55

Re: Unlink master email from BTID

oops, thanks I thought I was in a different area just chatting to the BT guy he did ask me if I had seen the new community screens but I didn't expect this was the changes. Sadly they have dedided that my widescreen PC needed some more white space so I'd find it easier to read things. 😉 

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