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unwina
Aspiring Expert
241 Views
Message 11 of 55

Re: Unlink master email from BTID

Ok so I've tried to log in once using opera - I cleared all the dregs before I started using this so it should be ok.

I tried it once and now I'm getting the message saying I have locked it again after a single attempt!. I'll wait 15 minutes.

I'm guessing that the other attempts did not work but it did'nt tell me that. I tried my ***oldid***@btinternet.com and it now says its not recognised. Chrome that was not saying that - I have stopped using chrome fo rhte moment as I do not want to close it or clear it out at the moment.

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unwina
Aspiring Expert
233 Views
Message 12 of 55

Re: Unlink master email from BTID

Okay so I waited 15 minutes and tried it again in Opera and its getting stuck at 

https://home.bt.com/secure/loginforward?view=mybt&redirectURL=

I then tried in firefox and its just bouncing out as before. If I try many more times i'll be locked out again. Any more ideas as to how I get into myBT?.

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unwina
Aspiring Expert
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Message 13 of 55

Re: Unlink master email from BTID

Ok I tried Internet Explorer as well - I don't use most of these other Browsers but it occured to me perhaps I could come in via my master email using the "account" option. Sadly it got to the UID/Pw screen but then again it says

"Please check you entered your username and password correctly and try again. If you need help remembering your username or password you can use the links below"

after I entered the new id details that I know the email and PW are correct as they worked from the email side of things.

I'm starting to doubt that the changes we have made are managing to propagate forward correctly. If you want to call I'm here at the moment.

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Moderator
Moderator
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Message 14 of 55

Re: Unlink master email from BTID

Thanks for that @unwina.

It may be best if I contact our BT ID help team to get their help with it as something clearly has gone wrong. Everything from my end does appear to be fine. They can take 5 working days to get back to me after I contact them for support. Then they can take a bit of time to resolve it. We also have the option of deleting the BT ID completely and setting it up from scratch. This can save a lot of time.

Thanks

DanielS

Community ModeratorDannyS
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unwina
Aspiring Expert
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Message 15 of 55

Re: Unlink master email from BTID

Can you call me please to discuss.

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Moderator
Moderator
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Message 16 of 55

Re: Unlink master email from BTID

Sure thing @unwina,

Just back from a meeting so I'll call now.

Thanks

DanielS

Community ModeratorDannyS
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unwina
Aspiring Expert
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Message 17 of 55

Re: Unlink master email from BTID

Hi daniel, thanks for the phone chat just to confirm I'm happy to wait for the team to see why its not working rather than backtrack and remove my ID etc.

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Moderator
Moderator
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Message 18 of 55

Re: Unlink master email from BTID

Thanks for taking the time to speak with me @unwina.

I've contacted the team and let them know what's happening. As soon as they get back to me I'll let you know.

Thanks

DanielS

Community ModeratorDannyS
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unwina
Aspiring Expert
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Message 19 of 55

Re: Unlink master email from BTID

Hi @DanielS,

Just wondering how we are progressing on this issue.

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Distinguished Sage
Distinguished Sage
149 Views
Message 20 of 55

Re: Unlink master email from BTID

I suspect as with most email related problems, at glacial speed!