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chris661
Aspiring Contributor
648 Views
Message 31 of 37

Re: BT/Yahoo email Site Cannot be Reached

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For some reason my log in now seems to be working...no idea why now.

Previously I did try logging in as you suggest through BT.com and clicking on email...it didn't work, although i could log in to MY BT (as i have an account). Which worked fine...just not the email.

As I said for some reason it is now working again. However this is not the first time this has happened, since you updated BT email.

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gill68
Contributor
633 Views
Message 32 of 37

Re: Until the last hour, I had got access to e-mail account via www.bt.com

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Mine is working now.
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sandyh
Beginner
611 Views
Message 33 of 37

Re: Until the last hour, I had got access to e-mail account via www.bt.com

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Yes mine is up and running again

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Robbies21
Aspiring Contributor
588 Views
Message 34 of 37

Re: Until the last hour, I had got access to e-mail account via www.bt.com

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Maybe, if any moderators are reading this thread they can confirm if the outage this morning was for maintenance or was there a system problem at all please? 

 

I have 3 questions on this issue:

 

1) Why was there no notification to customers at least a week beforehand that there would be no service, if this was general maintenance on the e-mail server machines?

 

2) If it was general maintenance, why was there not any backup server machines that kicked in when the live server machines where taken down for maintenance?     

 

3) Once the servers had returned, why was there not an apology sent out by BT for lack of service for the hour or more that it was down?     

 

I have worked in the IT industry for over 30 years and always found that it is polite to be in contact with your customers, even if you do not always get a reply back from them.     

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Pat5
Beginner
583 Views
Message 35 of 37

Re: Until the last hour, I had got access to e-mail account via www.bt.com

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Agreed
perhaps we should message customer services

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NeilO
Moderator
Moderator
572 Views
Message 36 of 37

Re: Until the last hour, I had got access to e-mail account via www.bt.com

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Hi Everyone, I'm really sorry about the problem with accessing your email this morning and I would like to apologise for any inconvenience caused, I can confirm this was an unplanned outage which was acknowledged on our service status page when we became aware of the problem. 

sandyh
Beginner
570 Views
Message 37 of 37

Re: Until the last hour, I had got access to e-mail account via www.bt.com

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Thanks for letting us know
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