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Aspiring Contributor
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Message 2 of 37

Until the last hour, I had got access to e-mail account via www.bt.com

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Until the last hour or so I have had access to my e-mail account vi www.bt.com/e-mail.  Now when trying to connect all I get is the following:

 

This site can’t be reached

email.bt.com refused to connect.

Try:

ERR_CONNECTION_REFUSED
 
Why, is the connection refused when I am paying to have an e-mail account with BT?   
 
I do not have this issue with any free e-mail account that I use, so I feel that refund for the money paid for this month is owing by BT to me.     
36 REPLIES 36
Aspiring Expert
562 Views
Message 1 of 37

email log in

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Cannot log into email this morning, anyone else got this problem please?

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Contributor
548 Views
Message 3 of 37

Re: email log in

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Yes, I cannot log into web mail and IMAP is not much  better, freezes synchronising folders.

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Aspiring Expert
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Message 4 of 37

Re: Until the last hour, I had got access to e-mail account via www.bt.com

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Having a similar problem, in that when I click on email it takes me to a blank page and then times out so cannot get into emails?  is the email system down in some places?

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Aspiring Contributor
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Message 5 of 37

Re: Until the last hour, I had got access to e-mail account via www.bt.com

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I guess that BT has either got an issue with their e-mail servers or are doing maintenance on them. If it is the last point, I wish that they would send e-mail notification to customers beforehand as other e-mail server operates do.
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Aspiring Contributor
544 Views
Message 6 of 37

email login from pc failure

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whats going on? i cant login into my BT email account from my PC

 

it puts this 

https://samlfed.bt.com/mx_mailbox.htm

 

then i get this

saying site cant be reached https://email.bt.com/mail/sso/engine.jsp

 

dont tell me is another of the BT IT teams great upgrades that do not work properly!! its really getting beyond a bloody joke now!! BT GET A DECENT IT TEAM THIS LOT ARE USELESS!!!

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Aspiring Expert
763 Views
Message 7 of 37

Re: Until the last hour, I had got access to e-mail account via www.bt.com

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I fully agree, hope this is to be sorted soon.

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Contributor
746 Views
Message 8 of 37

Re: Until the last hour, I had got access to e-mail account via www.bt.com

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Agreed. Seems to be a too regular event with the BT email system these days.

 

Contributor
540 Views
Message 9 of 37

Re: email login from pc failure

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It is happening when I log in as well (using Firefox), also tried Edge and refreshing both browsers.

Hopefully will be sorted soon.

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Contributor
742 Views
Message 10 of 37

Re: Until the last hour, I had got access to e-mail account via www.bt.com

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Same problem

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