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zannah
Beginner
199 Views
Message 1 of 6

Updated and now unrecognised password for email - ?hacked account

I have a very old btinternet email address, (now Yahoo, I believe) email address, currently not associated with a BT account. I received an email last night, quoting part of my password and threatening to blackmail me. I immediately changed my password. I am now unable to reaccess my account using the new password. I have tried going through the "Forgotten your login details" page, and there is an issue there as well, with the system telling me some of my answers are incorrect.

Have I been hacked? If so, what do I do? If not, how do I reaccess my account?

 

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5 REPLIES 5
Moderator
Moderator
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Message 2 of 6

Re: Updated and now unrecognised password for email - ?hacked account

@zannah Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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zannah
Beginner
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Message 3 of 6

Re: Updated and now unrecognised password for email - ?hacked account

Thank you, Neil - I have followed your suggestion.  🙂

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zannah
Beginner
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Message 4 of 6

Re: Updated and now unrecognised password for email - ?hacked account

Will someone contact me now? Is there some way I can track any progress?
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Distinguished Sage
Distinguished Sage
148 Views
Message 5 of 6

Re: Updated and now unrecognised password for email - ?hacked account

The mods will contact you when your problem reaches the top of their pile, they are a very small team so might take a couple of days. They deal with problems in strict order of receipt and will own the problem to resolution.

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zannah
Beginner
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Message 6 of 6

Re: Updated and now unrecognised password for email - ?hacked account

Thank you so much for that, licquorice. 🙂
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