I have a very old btinternet email address, (now Yahoo, I believe) email address, currently not associated with a BT account. I received an email last night, quoting part of my password and threatening to blackmail me. I immediately changed my password. I am now unable to reaccess my account using the new password. I have tried going through the "Forgotten your login details" page, and there is an issue there as well, with the system telling me some of my answers are incorrect.
Have I been hacked? If so, what do I do? If not, how do I reaccess my account?
The mods will contact you when your problem reaches the top of their pile, they are a very small team so might take a couple of days. They deal with problems in strict order of receipt and will own the problem to resolution.