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Newbie
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Message 1 of 5

Use your email account to keep it open

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Received this email to both of my email accounts:

 

Use your email account to keep it open

Hello,

We recently told you that we close email accounts that haven't been used for over 90 days.

Because you now haven't used your account for 90 days, we'll close it on 31/08/2020 unless you log in and use it again.

If we do close it, you'll lose any emails, contacts, calendars and notes in your mailbox

You can log in to your email account, at bt.com/email or by clicking the button below. If you've forgotten your password, you can reset it there, too.
 
 
A little concerned as I use it everyday and can't contact anyone in BT at the moment regarding these emails.
 
Can anyone shed any light on this?
 
Thanks
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Use your email account to keep it open

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do you actually login to the account daily or are you having the mail forwarded to another account?



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Newbie
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Message 3 of 5

Re: Use your email account to keep it open

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Log in daily and via multiple platforms.

 

Thanks

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Use your email account to keep it open

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you need to phone 150 and speak with customer services



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Newbie
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Message 5 of 5

Re: Use your email account to keep it open

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Thank you, all resolved. I had an extra address et up that I have not used for many years. All sorted now.

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