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ad4mski
Newbie
358 Views
Message 1 of 2

'User not found' error when attempting to log in on BT

Hi,

 

I'm trying to change the password to my Talk21 account but get the following error:

 

User not found. Please check you have entered your username / email correctly and try again.

 

I can login successfully on Yahoo, but when I go to the account to change the password, my email address is not recognised.

 

I used this link:

 

Looking for BT Yahoo! Mail?

Go to our email log in page > to log in to your BT Yahoo! Mail inbox.

 

Any idea why I can login on one site but not the other?

 

Thanks,

 

Adam

 

 

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1 REPLY 1
Distinguished Guru
331 Views
Message 2 of 2

Re: 'User not found' error when attempting to log in on BT


@ad4mski wrote:

Hi,

 

I'm trying to change the password to my Talk21 account but get the following error:

 

User not found. Please check you have entered your username / email correctly and try again.

 

I can login successfully on Yahoo, but when I go to the account to change the password, my email address is not recognised.

 

I used this link:

 

Looking for BT Yahoo! Mail?

Go to our email log in page > to log in to your BT Yahoo! Mail inbox.

 

Any idea why I can login on one site but not the other?

 

Thanks,

 

Adam

 

 


Hi, welcome to the forums.

 

@Have you tried the username.t21 @ btinternet.com version ?

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