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ajgball-
Newbie
315 Views
Message 1 of 10

We can't find an email service associated with your current login

Hi guys my email account has become disconnected from my BT ID. Could someone help.

 

Thanks

 

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9 REPLIES
Distinguished Sage
Distinguished Sage
313 Views
Message 2 of 10

Re: We can't find an email service associated with your current login

You need to remove your email address from your post. This is a public forum and you could get inundated with spam.

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Distinguished Guru
286 Views
Message 3 of 10

Re: We can't find an email service associated with your current login


@ajgball-wrote:

Hi guys my email account has become disconnected from my BT ID. Could someone help.

Thanks

 


Hi, welcome to the forums.

Can you login ok using the direct link :-

https://signin1.bt.com/login/emailloginform

If so, then it could be a temporary issue - otherwise it might need a moderator assistance.

How long has it been like this?

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ajgball-
Newbie
263 Views
Message 4 of 10

Re: We can't find an email service associated with your current login

I can login with that link but I still get the we can't find an email service associated with your current login.
Its been like this for a few weeks.

May I have moderator assistance ?
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Moderator
Moderator
237 Views
Message 5 of 10

Re: We can't find an email service associated with your current login

Hi @ajgball- Sorry you cannot access your email account. 

I'm sorry that you're getting this message when you try to access your email account. When did you last access your email account? 

The process is that a mailbox will be suspended if it's not logged into within 90 days.  After this time, there is a window of a further 60 days to re-activate the mailbox before it is permanently deleted.  You can read more info about this here: Why has my BT Email address been suspended or deleted? 

Thanks
John

Community ModeratorJohnC
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Distinguished Guru
216 Views
Message 6 of 10

Re: We can't find an email service associated with your current login


@ajgball-wrote:
I can login with that link but I still get the we can't find an email service associated with your current login.
Its been like this for a few weeks.

May I have moderator assistance ?

Can you make this a bit clearer please and take one step at a time

Can you actually login to email via the link I said? And is the email working OK? (Forget access via BTID for now).

 

 

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Distinguished Guru
179 Views
Message 7 of 10

Re: We can't find an email service associated with your current login


@ajgball-wrote:
I can login with that link but I still get the we can't find an email service associated with your current login.
Its been like this for a few weeks.

May I have moderator assistance ?

There is an indication that this is browser related. What browser are you using, and can you try a different one.

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ajgball-
Newbie
105 Views
Message 8 of 10

Re: We can't find an email service associated with your current login

I use chrome but have also tried ie and it still doesn't work
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ajgball-
Newbie
100 Views
Message 9 of 10

Re: We can't find an email service associated with your current login

Thanks for this but I just get an error when I go to the inclusive extras page complaining about my packages.
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ajgball-
Newbie
98 Views
Message 10 of 10

Re: We can't find an email service associated with your current login

Yes I can login via the link.
It takes me to my BTID page and says "We can't find an email service associated with your current login".
Thanks

Alex
0 Ratings