I am still experiencing problems on the Web site, as in it doesn't work when it should.
Interestingly the BT e-mail app partly work but when the information first appears, it then disappears and you think it hasn't worked. Give it time and as if by magic, it reappears.
This worked when I typed in the word Hawkwind but not when I typed in the words Rock City. When I did that, the e-mail containing the words Hawkwind and Rock City, did not show up in the search results. It said no matching items found. If I searched on rock city other results showed up but not the e-mail I was after.
I'm also not aware of how one searches on dates in the app. It seems date search is only on the Web site and text search doesn't work unless your date range is every small but for that you need to know the date.
To get a date this time, I checked my bank statements as it related to something I had purchased. So in order to search BT e-mails one needs to check their bank statements first. Perhaps that could be added to a help page.
I spent about 20 minutes getting to the e-mail in question.
