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SueGS
Aspiring Contributor
810 Views
Message 1 of 7

Webmail

BT webmail doesn't seem to work most of the time.  Sometimes I want to access it from work, but the inbox loads OK, but then the folder area & message in the inbox just a the 'loading' message & nothing happens.  I've tried logging in a different times.

 

Any suggestions?

 

Thanks in advance.

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6 REPLIES 6
DavidM
Moderator
Moderator
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Message 2 of 7

Re: Webmail

Hi @SueGS and welcome to the community.

Sorry you're having problems accessing your webmail. Does this happen on all devices? Are you using the BT mail app? Which browser are you using?

Cheers

David

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SueGS
Aspiring Contributor
755 Views
Message 3 of 7

Re: Webmail

The browser is MS Edge on a Win 10 PC; not using the BT app.

 

Thanks.

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RobbieMac
Moderator
Moderator
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Message 4 of 7

Re: Webmail


@SueGS wrote:

The browser is MS Edge on a Win 10 PC; not using the BT app.

 

Thanks.


Hi @SueGS 

Thanks for posting back.

Sorry for the problems you're having accessing your mailbox.  Can you try an alternative browser and see if you're having the same issue?

Cheers,

Robbie

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SueGS
Aspiring Contributor
746 Views
Message 5 of 7

Re: Webmail

Tried again via google chrome & have the same issue.  Shall try a different PC.

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barnpiece
Recognised Expert
732 Views
Message 6 of 7

Re: Webmail

Do you have any extensions installed on your browsers? Might be worth trying without them if you do.

Richard

 

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SueGS
Aspiring Contributor
730 Views
Message 7 of 7

Re: Webmail

Have now tried on a different Win 10 PC using Edge & Chrome, but still have the same problem.  No extensions installed.  Once the emails try to load an error of "Sorry, this request could not be completed" pops up.

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