cancel
Showing results for 
Search instead for 
Did you mean: 
Community Manager
Community Manager
2,888 Views
Message 1 of 1

What is a phishing scam? Is the email I have received genuine?

What is a phishing scam? Is the email I have received genuine?

Phishing is a type of online identity theft. Scammers use messages designed to look as if they are from a genuine company to try and trick you into giving out private information like your.......

Phishing is a type of online identity theft. Some scammers use messages that look like they are from a genuine company and many use our  bt.athome@ecomm.bt.com email address to try to trick you into giving out private information like your BT ID username and password

Think before you click

  • BT will never ask you for private/personal details or banking information out of the blue
  • BT will never send you an email with an attachment

Keep yourself safe by following this golden rule:

Do not click on any links in a suspicious email.

BT will from time to time send you marketing information from bt.athome@ecomm.bt.com. If you don’t want to receive this remember to use the unsubscribe option. If you're worried about an email that appears to be from BT but is asking you to click on a link or looks suspicious, rather than clicking on any links, you should type www.bt.com/mybt in your browser to log in to your My BT account.

  • From here you can check your account details are up to date and view your bill
  • Alternatively use our automated phone service to check your balance - 0800 443 311
  • Forward the email to our dedicated mailbox - phishing@bt.com - and delete the email

Further help with phishing emails

You can also find out how to avoid different types of scam at bt.com/scams. This site is written in partnership with Action Fraud, the UK's national reporting centre for fraud and internet crime:

Community ManagerSeanD
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
0 Ratings