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ady199
Aspiring Expert
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Message 1 of 3

What is my email address and mail account password?

I joined BT about a year ago now and was previously with Sky - Sky allowed me to keep on using my sky email account even after I had closed the account, but for some reason I'm now unable to access the account and the Sky team haven't got an answer on how to fix it

 

Can anyone tell me how I can find out what my BT email address is and the password for my my mail account?

 

Thanks in advance

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: What is my email address and mail account password?

have you still got the letter from BT when you joined as that will have your btinternet address

 

if not you can try online chat who  may send the information to your registered address for security 




live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums



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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: What is my email address and mail account password?

It would have been sent to you when you first signed up to BT. If you can't find it you will have to contact BT with your account number and after answering the security questions they will tell you what it is and reset the password for you. The broadband helpline number is 0800 111 4567

 

See this link for the full details about forgotten email addresses and passwords

 

http://bt.custhelp.com/app/answers/detail/a_id/8517/~/i've-forgotten-my-bt-yahoo!-and-bt-wi-fi-usern...

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