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Newbie
Posts: 2
Registered: ‎14-05-2013
0

What's Gone Wrong With btinternet.com Email Access??

Not a happy Dog-er-dog!:smileymad:

Does anyone have any idea as to what's happened when trying to sign into a perfectly good btinternet.com email address via the yahoo sign in??

Just keep getting a service change message saying thank you for changinging services, with this service change you will be receiving.........etc etc the continue button just goes to a blank page! Spent all last night on the bt live webchat - no joy, I was then connected to yahoo helpdesk who advised there was a problem and it may take a few days to fix............. That means I can't see my email about my dog food delivery!!!!

SERIOUSLY has anyone got any ideas? Many thanks.

Distinguished Sage
Posts: 14,505
Registered: ‎10-12-2012
0

Re: What's Gone Wrong With btinternet.com Email Access??

Did you change services in any way that has caused this? Have you tried it on another device or with another browser?

Newbie
Posts: 2
Registered: ‎14-05-2013
0

Re: What's Gone Wrong With btinternet.com Email Access??

Many thanks for your response. We had an upgrade to BT Infinity but could access this email after the upgrade - a couple of days later however, we couldn't! All other email accounts owned work fine it's just the @btinternet.com one. Although the helpdesks understood the issue they were less than convincing that a fix would be soon - - - I was advised to wait a couple of days and it would be fixed. Previous comms with BT/Yahoo lend me to believe that this call (and fix) will not happen.................meanwhile I can't access my @btinternet.com emails.............................I'm new to the forum but has this happened to anyone else and what can be done to fix the situation?.......any ideas, anyone? Many thanks.

Distinguished Sage
Posts: 25,432
Registered: ‎27-01-2010
0

Re: What's Gone Wrong With btinternet.com Email Access??

[ Edited ]

Try using an e-mail client like Thunderbird, and see if you can access you mail that way.

 

Using Thunderbird e-mail client instead of Yahoo web mail

There are some useful help pages here, for BT Broadband customers only, on my personal website.

BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.