When I log into MY BT it takes me to the web mail page and I cannot access any other services

[EmmaS]

Whenever I sign into MY BT account I am redirected to my webmail page, I am unable to navigate away from this page and so cannot access any of the other features such as my invoices/statements etc , has anyone else had this problem? 

[Carlusha · Accepted solution]

@EmmaS 

Could this be the problem? Seems to occur quite regularly and easily cured!

https://community.bt.com/t5/Bills-Packages/Cannot-Access-MyBT-login-takes-me-straight-to-email/m-p/2... 

[EmmaS]

@Carlusha Solved ! Thank you so much , I had logged in with my BT email password instead of my BT ID , it is now working properly.