on 31-08-2022 9h26
Whenever I sign into MY BT account I am redirected to my webmail page, I am unable to navigate away from this page and so cannot access any of the other features such as my invoices/statements etc , has anyone else had this problem?
Solved! Go to Solution.
on 31-08-2022 9h40
@EmmaS Could this be the problem? Seems to occur quite regularly and easily cured!https://community.bt.com/t5/Bills-Packages/Cannot-Access-MyBT-login-takes-me-straight-to-email/m-p/2...
on 01-09-2022 14h37
@Carlusha Solved ! Thank you so much , I had logged in with my BT email password instead of my BT ID , it is now working properly.
