Hi, I have the same issue...how frustrating is this? Surely there must be a way of staying logged in or at the very least keeping the email address saved and just entering the password. Has anybody found a solution yet?
Didn't you read the post immediately before yours? Bear in mind that migration to the new email service is work only just in progress and not all customers will see the same developments at the same time. I can't see any of the new stuff yet but I'm not at all frustrated, largely because I do the sensible thing - use an email client.
Using an email client is OK but I sign on to my email from various places and computers. Is it too much to expect BT to have a sensible and working migration policy. I don't want to go to their new home page (BT.com) and I don't want all the extra junk just a simple web based log in for email.
You do not need to go into the BT home page to get to the email log on page.
Either pin it to your favourites menu bar or make it open along with your normal browser start up page.
Thanks for your very helpful reply Keith. Forgive me, I'm a bit of a newbie on this BT Forum.
As an existing user how do I get the 'new' BT login page? I get the login box which you've kindly posted up in your reply but when I go to 'MyBT' the page I see is nothing like the one you show. It certainly doesn't have a 'hello' message with a drop down box anywhere that I can see. Mine just says 'Hi' and then my name.
On the help page I accessed from the new Log In page, why tell people they can stay logged in for 14 days and then make it so ridiculously hard for them to find where they do it? It makes no sense to me whatsoever.
You will not see that until you have been moved over to the new BT mail.
The new login page for existing users, still takes you to Yahoo mail.
I've been migrated but I can't login to the mail, it won't accept my email address and password. I know it is correct because my Outlook is working fine.
And to answer why I need to login on the web, it's because I need to check the Spam folder which regularly eats mail that it should not....
So BT! Please clarify for the sake of your users. Remember a lot of us have to log in on the web because we have to do so at least once every 150 days (I do it every month).
If you access your account using an e-mail client, then that counts as well.
Hi , Anybody else as frustrated as I am with the new home page layout ? why do we have to keep logging in to get our emails...please BT reinstate the old page !
Have you thought about using a mail client and download the mail to your PC, then you can use any page as a home page.
Another alternative is, use any page you want as a home page and bookmark these links or make them favourites.