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Susiewyn
Beginner
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Message 1 of 9

White screen when trying to access btmail

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When I try to access Btmail from my laptop, it says "bt loading" but then the screen goes blank (white).  I can access via mobile phone and my husband's laptop. ANy ideas how I can rectify it on my laptop? Thanks in advance!

 

 

8 REPLIES 8
Distinguished Sage
Distinguished Sage
266 Views
Message 2 of 9

Re: White screen when trying to access btmail

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I have assumed you are using a web browser to access your email.

Have you tried the usual things such as restarting your laptop, clearing the cache and cookies from your current browser and using a different browser?

Susiewyn
Beginner
247 Views
Message 3 of 9

Re: White screen when trying to access btmail

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Yes; tried these thanks but no progress. It really is v frustrating. Not for the first time with BT mail.

DouginSurbiton
Aspiring Contributor
229 Views
Message 4 of 9

Re: White screen when trying to access btmail

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Same problem here - try scrolling down - it seems the login window is at the bottom of the window, out of sight
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Distinguished Sage
Distinguished Sage
225 Views
Message 5 of 9

Re: White screen when trying to access btmail

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Susiewyn
Beginner
207 Views
Message 6 of 9

Re: White screen when trying to access btmail

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Have managed to access now usign Chrome.

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Distinguished Sage
Distinguished Sage
203 Views
Message 7 of 9

Re: White screen when trying to access btmail

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Had you tried Chrome previously and it has now just started working or is this the first time you have tried a different browser?

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Susiewyn
Beginner
201 Views
Message 8 of 9

Re: White screen when trying to access btmail

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First time!

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Distinguished Sage
Distinguished Sage
197 Views
Message 9 of 9

Re: White screen when trying to access btmail

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OK, I suggested a different browser in message 2 and you said you had already tried that and I was wondering why if it was Chrome you had tried it would have worked now and not then.

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