When I try to access Btmail from my laptop, it says "bt loading" but then the screen goes blank (white). I can access via mobile phone and my husband's laptop. ANy ideas how I can rectify it on my laptop? Thanks in advance!
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I have assumed you are using a web browser to access your email.
Have you tried the usual things such as restarting your laptop, clearing the cache and cookies from your current browser and using a different browser?
Yes; tried these thanks but no progress. It really is v frustrating. Not for the first time with BT mail.
Had you tried Chrome previously and it has now just started working or is this the first time you have tried a different browser?
OK, I suggested a different browser in message 2 and you said you had already tried that and I was wondering why if it was Chrome you had tried it would have worked now and not then.