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Message 1 of 4

Why Bt mail Support Helpline is always busy?

Since yesterday i am trying to contact Bt mail support *************** Toll Free  but all agents are busy. I am not getting any new emails in my inbox just getting notification that i have new 59 unread email and when i check inbox everything is empty.Please fix the problem.Thank you

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Moderator
Moderator
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Message 2 of 4

Re: Why Bt mail Support Helpline is always busy?

@mria_linda224 The number you posted is not for BT Email support.  Have you tried logging into webmail to see if your emails are there? www.bt.com/email

Community ModeratorNeilO
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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Why Bt mail Support Helpline is always busy?

Any thing that says it is "Toll Free" usually originates in the USA. 

All BT numbers that are free usually state  "Freephone" 

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Distinguished Guru
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Message 4 of 4

Re: Why Bt mail Support Helpline is always busy?


@mria_linda224wrote:

Since yesterday i am trying to contact Bt mail support *************** Toll Free  but all agents are busy. I am not getting any new emails in my inbox just getting notification that i have new 59 unread email and when i check inbox everything is empty.Please fix the problem.Thank you


Hi, welcome to the forums.

Did the number begin 001? if so you called international to the USA with a possible cost involved.

How are you checking the emails? Is it showing 59 unread messages on webmail? How are you seeing the notification?

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