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Sleepysue
Aspiring Contributor
813 Views
Message 1 of 4

Why are emails going to spam that didnt 2 days ago?

Today I found 2 emails in my spam folder, from people who had emailed me in the previous 2 days without it going into spam. Can anyone explain this? Have BT changed their spam detector settings?

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3 REPLIES 3
licquorice
Distinguished Sage
Distinguished Sage
796 Views
Message 2 of 4

Re: Why are emails going to spam that didnt 2 days ago?

BT change their spam detector settings constantly to keep up with spammers, unfortunately the process isn't 100% foolproof.

Mark the emails as not spam.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Why are emails going to spam that didnt 2 days ago?

As well as marking them as "not spam" you should add the senders to your contact list if they are not already there. This should eventually stop them being marked as spam once the system catches up.

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Sleepysue
Aspiring Contributor
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Message 4 of 4

Re: Why are emails going to spam that didnt 2 days ago?

yes i know to do that thanks....but it still doesn't explain why the same sender's didn't go to spam ever before. It's like they're treating almost everything I receive as spam these days.

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