Sam, from our Digital Help Capability Squad is very keen to get your thoughts, on what we need to do to improve the Help section of our website. If you have 5 minutes to spare, please complete this short survey, Help shape the re-design of BT Help Home
Why are my emails suddenly taking 10 hours to arrive in my inbox?
Out of the blue and without my intervention my emails became scrambled. They seemed to take on a mind of their own. The dates were out of sync, and some had disappeared. Yes I checked for viruses, hacking and all other nasties. I did a complete systems scan and all appeared well. I tried to change settings only to get 'unexpected error' at every attempt. I found I had a new format with three seperate sections. Inbox, Social and Other. Where did that come from I wondered? I then found that any emails that struggled through to my inbox were between 24 and 10 hours late. I contacted customer service on the chat messaging facility. Well we had a lot of 'round the houses' and then the customer service person who was doing his best to be helpful gave up and said that I would be contacted by a member of their tec staff. This would take 48 to 72 hours!!!!! Well I am still waiting with my phone clamped to my body. Something similar happened last year but thankfully righted its self after a day or two. I have looked for help on the BT website and was directed to settings which as far as I can see don't exist or are impossible to locate. Do I really have to have a degree in Computer Technology lto get this sorted out? I am now grappeling with IMAP versus POP what ever that means. All I want is my old happy, boring email back please. Can anyone help before I lose the will to live. Anyone who blinds me with science need not apply. Thanks in anticipation.