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miqs
Contributor
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Message 1 of 16

Why can't I delete some email addresses?

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In my "Manage my Email Addresses" I have 9 email addresses including 3 that I want to delete but cannot because they do not have the "delete" option to select and use. How can I remove them please as they are now defunct.  I am using BT Mail.

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15 REPLIES 15
Moderator
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Message 2 of 16

Re: Why can't I delete some email addresses?

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Hi @miqs,

 

I'll be able to help you remove those old email addresses. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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miqs
Contributor
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Message 3 of 16

Re: Why can't I delete some email addresses?

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All ok now. Thanks.

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Moderator
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Message 4 of 16

Re: Why can't I delete some email addresses?

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Thanks for letting us know @miqs.

 

Cheers

 

David

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miqs
Contributor
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Message 5 of 16

Re: Why can't I delete some email addresses? Revisited and not solved!

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Just noticed that the three email addresses I asked to be removed (and thought they had) are still in my "manage my email addresses" window. It says I have used 9 of my eleven email addresses when I have not. Why is this?

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Jolo0924
Contributor
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Message 6 of 16

Re: Why can't I delete some email addresses?

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@PaddyB wrote:

Hi @miqs,

 

I'll be able to help you remove those old email addresses. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB


Hi.  Would it be possible to do the same for me?  I want to delete an email address but keep getting this error message:

 

"Sorry, this delete feature is currently unavailable.  The feature will become available by the end of September"

 

I need to delete this account because I am getting up to 100 spam emails a day.

 

Thanks.

Jolo0924
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Moderator
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Message 7 of 16

Re: Why can't I delete some email addresses?

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Hi @Jolo0924,

 

Your old account has now been barred and it will be permanently deleted on the 06/12/2016 (60 days).

 

Thanks

 

DanielS

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david644803
Aspiring Contributor
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Message 8 of 16

Re: Why can't I delete some email addresses?

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I need to delete my BT Mail email addresses. Is it possible you could do the same for me?

 

Thanks.

 

 

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898654
Aspiring Contributor
2,470 Views
Message 9 of 16

Re: Why can't I delete some email addresses?

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DanielS,

I was wondering if you could expand on exactly what gets deleted when doing it as you suggest.

I may be wrong, but I think I really want a nuclear option which deletes:-

1) Email sub account address 'portal' (or whatever it's called) on MyBT

2) same email account but on Yahoo.com

3) Top level Yahoo user account (which I guess was created by BT for me and includes my address, postcode etc.)

4) Anything else Yahoo have on me

Cheers

 

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Moderator
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Message 10 of 16

Re: Why can't I delete some email addresses?

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Hi @david644803 & @898654,

 

You can both get in touch with us by clicking on my user name and then on contact the mods. It'll take us about 5 working days before we can reply to your tickets.

 

@898654, the delete I mentioned for the other person came off the back of contact through another thread. This person already completed the form. When we pick up your case we'll discuss it all with you.

 

Thanks

 

DanielS