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Sandra8
Beginner
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Message 1 of 4

Why do Emails disappear from the inbox after a month

Why do emails automatically disappear from my inbox on the laptop after a month

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Why do Emails disappear from the inbox after a month

Do you check your emails on more than one device such as on a mobile phone or tablet?

If you do have more than one device, do you move your emails from the inbox on one of your devices but not on the laptop?

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Sandra8
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Message 3 of 4

Re: Why do Emails disappear from the inbox after a month

I have a tablet and a phone the messages stay on my phone but not on my table or laptop.  If I delete on any device it automatically syncs with the others

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gg30340
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Message 4 of 4

Re: Why do Emails disappear from the inbox after a month

If you have set your phone and tablet email app up as an IMAP account they should both synchronise and replicate what is showing on webmail, ie when you log onto your BTMail email account using a browser.

This should mean that if the inbox is being emptied on one it should be exactly the same on the other.

How do you access you email account on your laptop. Is it with a browser or using an email client/app?  

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