Why do I keep getting this "signin1.bt.com’s server IP address could not be found" just started!

[AlanC4]

 I have started getting this in the last few days, when i try to sign in to BT email. Hasn't happened before and it is getting irritating.

signin1.bt.com’s server IP address could not be found

Would appreciate any knowledgeable answer - thanks

[gg30340]

Try clearing your browser's history and cookies.

[AlanC4]

Unfortunately made no difference - but thanks

[gg30340]

The next thing to try is to turn off your BT hub for about 30 minutes. When it is turned back on it should have been issued with a new IP address and hopefully be connected to a different BTMail server.

[AlanC4]

Will try that, BUT, if you turn off the VPN setting in NORTON, it doesn't cause a problem, so possibly the problem is with that. There are several areas where there are VPN settings Windows 11Pro, so bit suspicious of this.

[gg30340]

Had you mentioned that you were using a VPN, turning it off would have been my first suggestion.

[AlanC4]

Sorry about that, I get very fed up with NORTON interfering with things and often it is purely the VPN, any other recommendations?  

[gg30340]

I would argue that you do not need a VPN for sending/receiving emails. It has security built in. Using a VPN can cause the email supplier to block IP addresses that are used by the VPN because they are often non UK address and can be blacklisted so I would suggest that you turn off your VPN when using email.

[AlanC4 · Accepted solution]

Thanks, but that is not the answer. This problem has only started recently and Norton VPN has been on for a long while, thanks for trying to help. I will ask the question re VPN with Norton, and see what their response is.

[licquorice]

I really don't understand this current fad for VPNs