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smegcat
Beginner
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Message 1 of 15

Why is my email showing in chinese and english?

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My email has changed over to the new look and now it is showing everything in chinese and english. How do I remove the chinese? I am on BT email and settings don't help.

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14 REPLIES 14
New_To_UK
Aspiring Expert
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Message 2 of 15

Re: Why is my email showing in chinese and english?

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Hahah that’s a funny one 🙂 I can’t find any settings other than locale which only changes the time zone but not the language.

What browser are you using plus can you post a screenshot?
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smegcat
Beginner
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Message 3 of 15

Re: Why is my email showing in chinese and english?

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image.png

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Techwizz
Aspiring Expert
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Message 4 of 15

Re: Why is my email showing in chinese and english?

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Make sure you don't have Chinese as a secondary language in your Windows settings.
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smegcat
Beginner
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Message 5 of 15

Re: Why is my email showing in chinese and english?

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It is only bt mail that is doing this and it only started today. I don't show Chinese anywhere.
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Techwizz
Aspiring Expert
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Message 6 of 15

Re: Why is my email showing in chinese and english?

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What about Internet Explorer settings?
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smegcat
Beginner
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Message 7 of 15

Re: Why is my email showing in chinese and english?

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Yep checked them and everything showing as should be. It is now so annoying that you have to hover above the Chinese symbols to see what it is.
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Distinguished Sage
Distinguished Sage
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Message 8 of 15

Re: Why is my email showing in chinese and english?

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Try a different web browser like Google Chrome. Also clear out any temporary Internet files.

Images are normally served by https://ct.yimg.com

If you right click on one of those Chinese characters and select "image info", see if the address is as I indicated, as it may be that yours is being served from the wrong site, or your IP is identifying as outside of the UK.

Try restarting the home hub, to get a different IP address,

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Distinguished Sage
Distinguished Sage
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Message 9 of 15

Re: Why is my email showing in chinese and english?

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@smegcatProbably best to delete that screenshot as it shows your email address and others.

Edit: It is too late now for you to edit it so I have removed the post.

smegcat
Beginner
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Message 10 of 15

Re: Why is my email showing in chinese and english?

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Just opened in Chrome and it looks totally different. Problem is with internet explorer by the looks of it.

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