My email has changed over to the new look and now it is showing everything in chinese and english. How do I remove the chinese? I am on BT email and settings don't help.
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Try a different web browser like Google Chrome. Also clear out any temporary Internet files.
Images are normally served by https://ct.yimg.com
If you right click on one of those Chinese characters and select "image info", see if the address is as I indicated, as it may be that yours is being served from the wrong site, or your IP is identifying as outside of the UK.
Try restarting the home hub, to get a different IP address,
@smegcatProbably best to delete that screenshot as it shows your email address and others.
Edit: It is too late now for you to edit it so I have removed the post.
Just opened in Chrome and it looks totally different. Problem is with internet explorer by the looks of it.