Why is my email showing in chinese and english?

[smegcat]

My email has changed over to the new look and now it is showing everything in chinese and english. How do I remove the chinese? I am on BT email and settings don't help.

[New_To_UK]

Hahah that’s a funny one 🙂 I can’t find any settings other than locale which only changes the time zone but not the language.

What browser are you using plus can you post a screenshot?

[smegcat]

[Techwizz]

Make sure you don't have Chinese as a secondary language in your Windows settings.

[smegcat]

It is only bt mail that is doing this and it only started today. I don't show Chinese anywhere.

[Techwizz]

What about Internet Explorer settings?

[smegcat]

Yep checked them and everything showing as should be. It is now so annoying that you have to hover above the Chinese symbols to see what it is.

[Keith_Beddoe]

Try a different web browser like Google Chrome. Also clear out any temporary Internet files.

Images are normally served by https://ct.yimg.com

If you right click on one of those Chinese characters and select "image info", see if the address is as I indicated, as it may be that yours is being served from the wrong site, or your IP is identifying as outside of the UK.

Try restarting the home hub, to get a different IP address,

[licquorice]

@smegcatProbably best to delete that screenshot as it shows your email address and others.

Edit: It is too late now for you to edit it so I have removed the post.

[smegcat]

Just opened in Chrome and it looks totally different. Problem is with internet explorer by the looks of it.