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iaintaylor
Aspiring Contributor
851 Views
Message 1 of 4

Wife's email forgotten password

I gave an email address to my wife and she has changed then promptly forgotten her password.

How can I force a password reset?

Should she simply get a lockout by trying too many times? and would that give us a method to get it reset?

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3 REPLIES 3
JohnC2
Moderator
Moderator
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Message 2 of 4

Re: Wife's email forgotten password

Hi @iaintalyor thanks for your post. You don't need to lock the account to get a password reset. Just click on the hyperlink for forgotten your login details which is just below the field to input the password.

Cheers
John  

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licquorice
Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Wife's email forgotten password

 

login details.jpg

iaintaylor
Aspiring Contributor
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Message 4 of 4

Re: Wife's email forgotten password

Thank-you both

I was trying to find a way to force the reset via MyBT but there is no way there

All sorted now, ty

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