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LauraAsh
Beginner
5,161 Views
Message 1 of 6

Windows 10/Btinternet settings out of date

Can somebody please help, I am getting desperate. I am trying to set up my email on a new Windows 10 laptop. Everytime I try it throws up an error saying my btinternet settings are out of date. How and where do I change these settings? I cannot find the old page that gives you incoming, outgoing, IMAP settings, where I could change them.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Windows 10/Btinternet settings out of date

Are you on the old btyahoo mail or were one of the few that were migrated to bt mail?



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Andy_N
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Message 3 of 6

Re: Windows 10/Btinternet settings out of date


@LauraAshwrote:

Can somebody please help, I am getting desperate. I am trying to set up my email on a new Windows 10 laptop. Everytime I try it throws up an error saying my btinternet settings are out of date. How and where do I change these settings? I cannot find the old page that gives you incoming, outgoing, IMAP settings, where I could change them.


Hi, welcome to the forums.

Are you trying to use the Windows 10 mail app? If so, then have a look through this thread :-

https://community.bt.com/t5/Email/Can-t-sync-to-Win-10-mail-app/m-p/1799401#M55941

some of the replies, including mine, gives details about how to use the Win10 app.

You might need to see if you're with BTYahoo or BTMail - check by logging into webmail :-

https://signin1.bt.com/login/emailloginform

where you'll see a Yahoo image for BTYahoo, or a BTMail image for BTMail.

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LauraAsh
Beginner
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Message 4 of 6

Re: Windows 10/Btinternet settings out of date

I can' recall it ever being Yahoo. I'e had this email for about 20 years now I suppose and I would like to keep it if I can. Your help is appreciated.

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imjolly
Distinguished Sage
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Message 5 of 6

Re: Windows 10/Btinternet settings out of date

If that long then unless you had an email telling you about migration about 3/4 years ago the you are still on btyahoo for your mail and should use their settings



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gg30340
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Message 6 of 6

Re: Windows 10/Btinternet settings out of date

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