Windows 11 mail app

[licquorice]

Hmm, before taking the nuclear option I would verify if the problem is indeed the W11 mail app or a BT problem.

Even if you don't wish to use Thunderbird going forward I would see if it fixes the problem or whether the problem still exists.

[mcdonald386]

I have just tried Thunderbird and was able to use it to access my BT email so I can access my BT email using Outlook and Thunderbird but not the Windows 11 Mail app.  I'm convinced the fault is with the Mail app.

Since I can use Outlook I am not going to reinstall Windows.  I'm not that attached to the Windows 11 Mail app.

[gg30340]

Sounds like the sensible thing to do rather than taking a sledge hammer to crack a nut.

[mcdonald386 · Accepted solution]

Thank you to all who tried to help.