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Distinguished Sage
Distinguished Sage
247 Views
Message 11 of 19

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

I have notified the mods about your problem.

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Moderator
Moderator
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Message 12 of 19

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Hi @Proph,

Welcome to the Community and thanks for taking the time to post.

Sorry that you are having problems accessing your emails via email clients.

Have you been travelling or tried to access your emails outside of the UK lately?

Thanks

Matt

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Distinguished Guru
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Message 13 of 19

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding


@Prophwrote:

It is now day 8 without IMAP email access.

 


It's possible that your account has been blocked for client access, perhaps due to a system believing it's compromised. Have you by any chance been receiving non delivery reports for stuff you've not sent?

If this is the case, then the moderators need to have the system checked and get it unblocked. The system nearly always gets this wrong.

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Proph
Contributor
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Message 14 of 19

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Hi Matt

When I was in the USA in October, my account (@btinternet.com) was blocked for suspicious activity, but a quick login having followed the link provided resolved the issue.  Last week I was in Europe and again the account was blocked, and again I followed the link to reactivate but this has not worked. 

I have been back in the UK since January 5th and still the IMAP servers will not accept my password.

Can you resolve please?

Thanks

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Moderator
Moderator
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Message 15 of 19

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Hi @Proph sorry that you still cannot access your emails on your other devices. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to see what we can do to help fix this.

cheers
John

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Distinguished Guru
191 Views
Message 16 of 19

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding


@Prophwrote:

Hi Matt

When I was in the USA in October, my account (@btinternet.com) was blocked for suspicious activity, but a quick login having followed the link provided resolved the issue.  Last week I was in Europe and again the account was blocked, and again I followed the link to reactivate but this has not worked. 

I have been back in the UK since January 5th and still the IMAP servers will not accept my password.

Can you resolve please?

Thanks


This sounds like the system thinks your account is compromised due to the different IP addresses trying to access the account - OK, it's over a few months, but different countries.

This could clearly happen again if you're in different parts of the world trying to access the account.

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Proph
Contributor
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Message 17 of 19

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Latest issue - when I try to log into MyBT, it defaults to webmail. Cannot get to anything other than Webma

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Distinguished Sage
Distinguished Sage
170 Views
Message 18 of 19

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Have you tried clearing your browser's cache/history and cookies and/or have you tried a different browser?

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Proph
Contributor
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Message 19 of 19

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Day 13.  IMAP issues remain.

Every suggestion offered (many thanks) tried without any success.  BT Technical Support has disappeared.  

My hopes lie with the Mods...……..

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