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licquorice
Distinguished Sage
Distinguished Sage
566 Views
Message 11 of 24

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

I have notified the mods about your problem.

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Matt-S
Moderator-Retired
556 Views
Message 12 of 24

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Hi @Proph,

Welcome to the Community and thanks for taking the time to post.

Sorry that you are having problems accessing your emails via email clients.

Have you been travelling or tried to access your emails outside of the UK lately?

Thanks

Matt

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Andy_N
Distinguished Guru
543 Views
Message 13 of 24

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding


@Prophwrote:

It is now day 8 without IMAP email access.

 


It's possible that your account has been blocked for client access, perhaps due to a system believing it's compromised. Have you by any chance been receiving non delivery reports for stuff you've not sent?

If this is the case, then the moderators need to have the system checked and get it unblocked. The system nearly always gets this wrong.

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Proph
Contributor
531 Views
Message 14 of 24

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Hi Matt

When I was in the USA in October, my account (@btinternet.com) was blocked for suspicious activity, but a quick login having followed the link provided resolved the issue.  Last week I was in Europe and again the account was blocked, and again I followed the link to reactivate but this has not worked. 

I have been back in the UK since January 5th and still the IMAP servers will not accept my password.

Can you resolve please?

Thanks

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JohnC2
Moderator
Moderator
520 Views
Message 15 of 24

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Hi @Proph sorry that you still cannot access your emails on your other devices. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to see what we can do to help fix this.

cheers
John

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Andy_N
Distinguished Guru
510 Views
Message 16 of 24

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding


@Prophwrote:

Hi Matt

When I was in the USA in October, my account (@btinternet.com) was blocked for suspicious activity, but a quick login having followed the link provided resolved the issue.  Last week I was in Europe and again the account was blocked, and again I followed the link to reactivate but this has not worked. 

I have been back in the UK since January 5th and still the IMAP servers will not accept my password.

Can you resolve please?

Thanks


This sounds like the system thinks your account is compromised due to the different IP addresses trying to access the account - OK, it's over a few months, but different countries.

This could clearly happen again if you're in different parts of the world trying to access the account.

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Proph
Contributor
495 Views
Message 17 of 24

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Latest issue - when I try to log into MyBT, it defaults to webmail. Cannot get to anything other than Webma

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gg30340
Distinguished Sage
Distinguished Sage
489 Views
Message 18 of 24

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Have you tried clearing your browser's cache/history and cookies and/or have you tried a different browser?

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Proph
Contributor
463 Views
Message 19 of 24

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

Day 13.  IMAP issues remain.

Every suggestion offered (many thanks) tried without any success.  BT Technical Support has disappeared.  

My hopes lie with the Mods...……..

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ANDREX
Aspiring Contributor
273 Views
Message 20 of 24

Re: Windows & iOS | Outlook Issues | IMAP Servers Not Responding

I appreciate the advice given, but I strongly suspect this is not a client issue. I have seen several threads in the community dealing with the same issue. All are related to IMAP connectivity, or lack of it.

I have spent several days, including a web chat with BT and a provided support line that did not 'do technical stuff' trying to access a btinternet email account using the advice on BT web sites about the ports to use and linking with IMAP & SMTP and followed the instructions to the letter. Passwords are accurate as I have successfully logged on to webmail with them.

I have also now logged on the OUTLOOK 365 client to a gmail account, which took about 1 minute! This, I suppose, demonstrates that the 'client' is not the issue.

I am inclined to report a fault (which others have had no success with) but would ask any BT people on the moderator panel or elsewhere to use the facilities available to them to escalate this issue and resolve a lot of customer's issues.

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