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Jonboi
Contributor
719 Views
Message 1 of 22

Windows email password problem

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This started happening in the last couple of weeks with Windows Mail - everyday I have to re-enter the password for my BT mail account, it doesn't happen with my Outlook account, I have tried resetting Windows Mail several times but no luck, other mail servers work fine, it was  OK till a few weeks, the password is accepted every time, it's just a pain having to put the password in every morning, any ideas please

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21 REPLIES 21
shakey1981
Aspiring Contributor
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Message 2 of 22

Re: Windows email password problem

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might br privacy settings

 "Mail and Calendar" under Apps & Features, then click "Advanced options" and then make sure "Email" is ON under "App Permissions".

Finally after that, proceed to  . "Allow apps to access your email" at Settings, Privacy and Email.

 

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Jonboi
Contributor
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Message 3 of 22

Re: Windows email password problem

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Ok, Thanks, I will try that..

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Jonboi
Contributor
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Message 4 of 22

Re: Windows email password problem

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Did everything, all settings were switch on, so I put them off & on again we will se what happens tomorrow  , Many Thanks for the advice...

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Jonboi
Contributor
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Message 5 of 22

Re: Windows email password problem

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No, still had to go to Fix Account & enter password..

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gg30340
Distinguished Sage
Distinguished Sage
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Message 6 of 22

Re: Windows email password problem

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If the problem is with your Windows Mail app not retaining your password it would appear to be a Windows problem and not a BT one so you may be better posting on a Windows forum where you may get some help.

There have been previous similar problems after Windows updates so it may be something to do with that.

Jonboi
Contributor
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Message 7 of 22

Re: Windows email password problem

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Ok, I will do that, Thanks

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shakey1981
Aspiring Contributor
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Message 8 of 22

Re: Windows email password problem

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use the other option under accounts server settings will be set automatcly then just type your password

 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 9 of 22

Re: Windows email password problem

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It's not a server settings problem because the OP can send and receive emails. It's an app problem because the app is not storing the saved password.

shakey1981
Aspiring Contributor
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Message 10 of 22

Re: Windows email password problem

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well that how i did and it worked fine

 

check for updates to the inbuilt mail program

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