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Frieda16
Aspiring Contributor
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Message 1 of 18

Your BT Mail address no longer exists - can anyone sort this out ?

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When I try to log on to my BT email via BT login I get the message 'Your BT Mail address no longer exists but you can sign up to another one at any time in My BT'.

1. My email clearly does exist because it is still working  and 2. I do  not want another email address.

Question: Any ideas - how does one get this ridiculous/ but worrying situation resolved?  When I contacted BT some time ago no help was forthcoming.

Many thanks.

 

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Keith_Beddoe
Distinguished Sage
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Message 2 of 18

Re: Your BT Mail address no longer exists - can anyone sort this out ?

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Frieda16
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Message 3 of 18

Re: Your BT Mail address no longer exists - can anyone sort this out ?

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Many thanks for the link Keith, I will check it out. Regards
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Frieda16
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Message 4 of 18

Re: Your BT Mail address no longer exists - can anyone sort this out ?

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Many thanks for the link Keith but the solution not work from stage No. 5. Unfortunatley my email which BT says ' allegedly no longer exists' was not listed at this stage under my account so I had no chance to reinstate it. Was I doing something wrong? So at this point I seem to be back to square one. Any help or other suggestions will be most gratefully recieved. Thanks.

(P.S. Suprisingly,  I do not want to pay for a Premium BT email account if that's the only solution on offer!).

 

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Andy_N
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Message 5 of 18

Re: Your BT Mail address no longer exists - can anyone sort this out ?

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@Frieda16wrote:

Many thanks for the link Keith but the solution not work from stage No. 5. Unfortunatley my email which BT says ' allegedly no longer exists' was not listed at this stage under my account so I had no chance to reinstate it. Was I doing something wrong? So at this point I seem to be back to square one. Any help or other suggestions will be most gratefully recieved. Thanks.

(P.S. Suprisingly,  I do not want to pay for a Premium BT email account if that's the only solution on offer!).

 


Hi, welcome to the forums.

Are you a BT Broadband customer? I assume the email address is not associated with the account?

Do you use webmail or an app/client? When did you first notice the issue arise?

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Frieda16
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Message 6 of 18

Re: Your BT Mail address no longer exists - can anyone sort this out ?

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Hello Andy, thanks for your very swift reply.

I am a broadband customer and have been for years. The email address is associated with the account. I use this email on a daily basis in Microsoft Outlook.  I first noticed this issue, probably a year or so ago and did nothign about it because it continued to work and still does even though when I try to access it via my login on the BT web site it says it no longer exists. I am concerned that it will just shut down one day and I will lose it all together.

Its a really odd situation but reading some of the posts on this forum I think there are others who had had the same problem.

Many thanks for your attention.

 

 

 

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Andy_N
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Message 7 of 18

Re: Your BT Mail address no longer exists - can anyone sort this out ?

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@Frieda16wrote:

Hello Andy, thanks for your very swift reply.

I am a broadband customer and have been for years. The email address is associated with the account. I use this email on a daily basis in Microsoft Outlook.  I first noticed this issue, probably a year or so ago and did nothign about it because it continued to work and still does even though when I try to access it via my login on the BT web site it says it no longer exists. I am concerned that it will just shut down one day and I will lose it all together.

Its a really odd situation but reading some of the posts on this forum I think there are others who had had the same problem.

Many thanks for your attention.

 


Thanks for the info.

To me you will need moderator assistance to do system checks for your account.

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licquorice
Distinguished Sage
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Message 8 of 18

Re: Your BT Mail address no longer exists - can anyone sort this out ?

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@Frieda16  Does the direct login here work?

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NeilO
Moderator
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Message 9 of 18

Re: Your BT Mail address no longer exists - can anyone sort this out ?

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@Frieda16 I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy get this looked into.

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Frieda16
Aspiring Contributor
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Message 10 of 18

Re: Your BT Mail address no longer exists - can anyone sort this out ?

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Thanks for your message Andy.  I am going to try to get moderators help. Many thanks

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