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sophiehorner
Beginner
1,343 Views
Message 1 of 9

Your BT email no longer exists?!

Hi all, 

I recently went to log into my old email address as I have important photos on there but it says my email no longer exists?! Can anyone help with this as I am distressed about not being able to have access to pictures and memories on there 😞 

Thanks

Sophie 

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CJT80
Recognised Expert
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Message 2 of 9

Re: Your BT email no longer exists?!

hi there @sophiehorner

how long ago did you previously access the e-mail sucessfully? 

 

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CJT80
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sophiehorner
Beginner
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Message 3 of 9

Re: Your BT email no longer exists?!

I'm not sure the last time I had access to this email, probably over a year ago.
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CJT80
Recognised Expert
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Message 4 of 9

Re: Your BT email no longer exists?!

@sophiehorner

I would recommend reading this: http://bt.custhelp.com/app/answers/detail/a_id/44499/~/why-has-my-bt-email-address-been-suspended-or...

I am not sure if the account can be "un-deleted". 

There is unlikely to be any Moderator support untill Tuesday. 

 

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CJT80
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CJT80
Recognised Expert
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Message 5 of 9

Re: Your BT email no longer exists?!

Just to advise you also have posted twice about this, maybe worth deleting the other post if you can. 

This avoids any confusion. 

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CJT80
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gg30340
Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: Your BT email no longer exists?!

If it was over a year ago that you last accessed the email account it will have been deleted and it will not be recoverable even by the moderators.

 

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sophiehorner
Beginner
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Message 7 of 9

Re: Your BT email no longer exists?!

How do I delete a post?
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gg30340
Distinguished Sage
Distinguished Sage
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Message 8 of 9

Re: Your BT email no longer exists?!

You can't. I have deleted your double post.

Andy_N
Distinguished Guru
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Message 9 of 9

Re: Your BT email no longer exists?!


@sophiehornerwrote:

Hi all, 

I recently went to log into my old email address as I have important photos on there but it says my email no longer exists?! Can anyone help with this as I am distressed about not being able to have access to pictures and memories on there 😞 

Thanks

Sophie 


Hi Sophie, welcome to the forums.

Sorry to see your post, unfortunately email addresses can be deleted after 150 days of non access - which seems to be the case here. If you've not saved the photos (or any messages) on a local disk or CD/DVD/USB stick, then it would appear that you've probably lost them 😞

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