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WheelersIT
Beginner
1,373 Views
Message 1 of 3

Your message looks like SPAM or has been reported as SPAM

Hello BT Community,

It looks like we aren't alone in this issue reading other forum posts.

We are a retail shop, if a customer places an order with us using a BT email address we get a bounce back email when attempting to send them an automated email confirmation for their order. It's important to us that our customer's receive acknowledgement of their orders. We don't have issues with any other mail servers.

If anyone has suggestions that would be appreciated. Thank you.

 

Here's an example:-

Delivery has failed to these recipients or groups:

A problem occurred while delivering this message to this email address. Try sending this message again. If the problem continues, please contact your helpdesk.

The following organization rejected your message: mx.lb.btopenworld.com.

mx.lb.btinternet.com
Remote Server returned '<mx.lb.btinternet.com #5.0.0 smtp; 554 Message rejected on 2020/06/04 13:20:56 BST, policy (3.2.1.1) ID (5ED70F9C0047DE7A) - Your message looks like SPAM or has been reported as SPAM>'
Original message headers:

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gg30340
Distinguished Sage
Distinguished Sage
1,369 Views
Message 2 of 3

Re: Your message looks like SPAM or has been reported as SPAM

You should contact the BT Postmaster to see if they can help.

See link

https://www.bt.com/help/email/fix-a-problem/sending-or-receiving-email/bt-email---best-practices-for...

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WheelersIT
Beginner
1,366 Views
Message 3 of 3

Re: Your message looks like SPAM or has been reported as SPAM

Thanks for this, I'll take look.

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