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Andy_N
Distinguished Guru
1,823 Views
Message 11 of 27

Re: Your message looks like SPAM or has been reported as SPAM

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@amitywebwrote:
Got this from postmaster so fingers crossed its fixed! Thank you for the quick reply BT...

"The messages were being blocked as spam by the anti-spam engine.
I have submitted a number of samples to the anti-spam team to fix the filters from today that has fixed the situation. Messages going forward should be fine.


Good news, hopefully it's going to be fine shortly. Looks like the moderators may have had some influence on the postmaster.

Here's to the next report from a company with a similar issue ...

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amityweb
Beginner
1,783 Views
Message 12 of 27

Re: Your message looks like SPAM or has been reported as SPAM

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A couple of days after the unblock it was blocked again. No explanation. Still waiting on postmaster to sort it out. It’s an absolute disgrace to block emails with no explanation and no proper process to request removal.
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Matt-S
Moderator-Retired
1,765 Views
Message 13 of 27

Re: Your message looks like SPAM or has been reported as SPAM

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Hi @amityweb,

Sorry that the emails have been blocked again.

I will follow this up with Postmaster to see if I can find out any more information for you and hopefully get this fixed once and for all.

Thanks

Matt

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NeilO
Moderator
Moderator
1,751 Views
Message 14 of 27

Re: Your message looks like SPAM or has been reported as SPAM

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@amityweb, I've sent you a private message. 

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GjT
Beginner
1,689 Views
Message 15 of 27

Re: Your message looks like SPAM or has been reported as SPAM

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Hello,

My company is having the same issues.

Our emails to customers who have booked a holiday via our websites, are not getting the holiday booking confirmation email.

This is intermittent and at times the email will be delivered, at other times it does not.

This is always to @btinternet.com recipients.

We see this in our Proofpoint logs.

Your message looks like SPAM or has been reported as SPAM

 

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gg30340
Distinguished Sage
Distinguished Sage
1,680 Views
Message 16 of 27

Re: Your message looks like SPAM or has been reported as SPAM

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Have you contacted the BT postmaster to see if they can offer a solution.

 postmaster@btinternet.com 

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GjT
Beginner
1,662 Views
Message 17 of 27

Re: Your message looks like SPAM or has been reported as SPAM

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Hi,

Yes we have emailed BT postmaster several times but never get a reply.

The last email was sent yesterday.

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gg30340
Distinguished Sage
Distinguished Sage
1,656 Views
Message 18 of 27

Re: Your message looks like SPAM or has been reported as SPAM

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I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 24 hours for them to contact you. They will do this by posting on this thread.

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JohnC2
Moderator
Moderator
1,643 Views
Message 19 of 27

Re: Your message looks like SPAM or has been reported as SPAM

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Hi @GjT welcome to the forum and sorry that you have not heard back from the postmaster yet. I've sent you a Private Message with details on how to contact the Mod team and we will see if we can help move the postmaster along.

cheers

John

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Andy_N
Distinguished Guru
1,632 Views
Message 20 of 27

Re: Your message looks like SPAM or has been reported as SPAM

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@JohnC2wrote:

Hi @GjT welcome to the forum and sorry that you have not heard back from the postmaster yet. I've sent you a Private Message with details on how to contact the Mod team and we will see if we can help move the postmaster along.

cheers

John


As a matter of interest, how can you "move the postmaster along"? What aren't they doing that needs a push?