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tezz7624
Beginner
326 Views
Message 1 of 4

adverts at top of inbox bt yahoo

I apologise if I am on the wrong forum bt am trying to contact the advert manager of bt yahoo

 

please could someone put me in touch please

 

to whom it may concern

a while ago I clicked on one of your adverts for speed fix tool and sent them £50 by credit card

I was willing to trust them (foolishly) because it appeared on your website

 

I later reviewed the company and found out it was a scam and have been trying to have my money returned with no success

I contacted bt about this and understood they would possibly not reply

 

but I see the same advert is on the inbox page again

 

is there anybody I can contact about this

 

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: adverts at top of inbox bt yahoo

Is it a scam or genuine company that is selling a useless product. Normally a scam would clean out your credit card where as the company may be genuine but the product is rubbish. In which case it would not be anything you could hold BT responsible for. 

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mrstig
Aspiring Contributor
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Message 3 of 4

Re: adverts at top of inbox bt yahoo

This does not surprise me at all and yes you can do something about it, contact the asa https://www.asa.org.uk/Consumers/How-to-complain.aspx

It IS bt's responsibilty to ensure the advertising space it sells to other companies is used legally and correctly just like the tv companies.

and another useful if not well known site http://www.actionfraud.police.uk/

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: adverts at top of inbox bt yahoo


@mrstig wrote:

This does not surprise me at all and yes you can do something about it, contact the asa https://www.asa.org.uk/Consumers/How-to-complain.aspx

It IS bt's responsibilty to ensure the advertising space it sells to other companies is used legally and correctly just like the tv companies.

and another useful if not well known site http://www.actionfraud.police.uk/


How have you established that the advertising space sold to the company by BT is not being used in your words "legally and correctly" because as far as I can see there certainly was not enough information in the OP's post to establish that one way or the other. 

 

For instance, there is no company name, no information what the product is, no information what the website stated, etc etc. Poor reviews do not necessarily mean a crime/breach of standards has been commited. Once sufficient information has been established, then there may be reason to pass it onto the ASA but not until then.