cancel
Showing results for 
Search instead for 
Did you mean: 
VJW
Aspiring Contributor
357 Views
Message 1 of 26

all sent messages deleted by server

I changed my password for my BTinternet account and all my sent messages were deleted - the other folders are unaffected. How do I recover them? I use Outlook on Mac.

0 Ratings
Reply
25 REPLIES 25
Distinguished Sage
Distinguished Sage
344 Views
Message 2 of 26

Re: all sent messages deleted by server

Have you set the account up as POP or IMAP in Outlook, are the sent mails visible in webmail

0 Ratings
Reply
VJW
Aspiring Contributor
334 Views
Message 3 of 26

Re: all sent messages deleted by server

It's IMAP and the sent messages are also missing from the BT webmail sadly....

0 Ratings
Reply
VJW
Aspiring Contributor
302 Views
Message 4 of 26

Re: all sent messages deleted by server

No, they have gone from all my devices and webmail sadly - not looking good is it!

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
287 Views
Message 5 of 26

Re: all sent messages deleted by server

If they are not on webmail then they will not show on IMAP accounts and are gone. 

I presume you have checked your "trash" folders?

If you are on the BTYahoo email system you could try this link

http://bt.custhelp.com/app/answers/detail/a_id/54829/~/bt-yahoo-mail---i%E2%80%99ve-lost-or-deleted-...

If you are on the BTMail system the link won't work and the emails are not recoverable.

0 Ratings
Reply
VJW
Aspiring Contributor
260 Views
Message 6 of 26

Re: all sent messages deleted by server

Thank you so much - have tried this and still no luck, It seems that BTYahoo, for absolutely no reason, saw fit to delete all my sent messages. It happened after I changed my password for security reasons.... it must be linked. It's really annoying as I need them back! Thank you again.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
248 Views
Message 7 of 26

Re: all sent messages deleted by server

It really seems odd that just the sent folder items have been deleted, are you sure you didn't accidentally delete them on one of your devices which would then have been replicated on the server.

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
245 Views
Message 8 of 26

Re: all sent messages deleted by server

Not familiar with Outlook on a Mac, but on a PC the .PST file would have been backed up as part of a normal backup regime, might be worth seeing if you can recover the mails from a backup file of your Mac.

0 Ratings
Reply
Highlighted
VJW
Aspiring Contributor
227 Views
Message 9 of 26

Re: all sent messages deleted by server

I'm not sure about that but anything is worth a try! Thank you again

0 Ratings
Reply
Johnoo
Expert
212 Views
Message 10 of 26

Re: all sent messages deleted by server

Same thing has happened on my account today!

All "Sent" e mails have disappeared

Could I ask for advise/action please

Note:- I have not made any adjustments to settings

0 Ratings
Reply