I changed my password for my BTinternet account and all my sent messages were deleted - the other folders are unaffected. How do I recover them? I use Outlook on Mac.
If they are not on webmail then they will not show on IMAP accounts and are gone.
I presume you have checked your "trash" folders?
If you are on the BTYahoo email system you could try this link
If you are on the BTMail system the link won't work and the emails are not recoverable.
Thank you so much - have tried this and still no luck, It seems that BTYahoo, for absolutely no reason, saw fit to delete all my sent messages. It happened after I changed my password for security reasons.... it must be linked. It's really annoying as I need them back! Thank you again.
It really seems odd that just the sent folder items have been deleted, are you sure you didn't accidentally delete them on one of your devices which would then have been replicated on the server.
Not familiar with Outlook on a Mac, but on a PC the .PST file would have been backed up as part of a normal backup regime, might be worth seeing if you can recover the mails from a backup file of your Mac.
Same thing has happened on my account today!
All "Sent" e mails have disappeared
Could I ask for advise/action please
Note:- I have not made any adjustments to settings