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JoanneT
Newbie
164 Views
Message 1 of 4

attachments

I had been able to send attachments with my emails and now all of a sudden it has stopped working and will not let me attach anything.  Any ideas on how I can get this working again as I have invoices to send with my emails and I cant Smiley Sad  Thanks

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
155 Views
Message 2 of 4

Re: attachments

Please provide more details such as which email system you are on, is it BTMail or BTYahoo?

How do you access your email, is it via an email client such as Outlook or Thunderbird or is it via a web browser and if so which browser?

Does your email work OK apart from not being able to attach emails?

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JoanneT
Newbie
145 Views
Message 3 of 4

Re: attachments

Hello, its via the btinternet website and then its BTYahoo and yes it works fine otherwise, it let me have attachments on 6 emails and now it will not load the attachment at all.
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Distinguished Sage
Distinguished Sage
135 Views
Message 4 of 4

Re: attachments

Presumably the attachments are not exceeding the maximum size of 25MB.

As a test have you tried sending a different attachment to yourself to see if it is a problem with all attachments or just the particular one you are trying to send.

Have you checked that there are no email/attachments stuck in your sending folder?

This might sound an odd thing to do for an email problem but have you tried a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds.

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