We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Been looking through the numerous worrying threads about BT mail and wondered if there is a way to find out if my email account is BT or BTYahoo. Been with BT for years and years, and suddenly there seems to be a problem with emails.
Afraid I don't know technicalities of emails - all I know is that one day it was fine - the next day very bad, which it has stayed!
I was concerned a while ago when the www.btinternet.com address disappeared to be replaced by www.bt.com and wondered then that BT email might disappear altogether. No problem with any other BT service all of which seem to work fine.
Should I seriously think about moving to a different email provider before I lose anything important in my current emails?
Any help greatly appreciated.
Many thanks - looks like I am with BT and not Yahoo.
Any thoughts on ongoing problems and whether I should risk staying with BT email?
Being completely ignorant on how all these systems work I'm still concerned about all the problems that are being mentioned. Maybe moving to another email address is the best answer.
Appreciate your help.
Most of the 'problems' were with BTYahoo, however the user interface of BT mail is not everyone's liking. If you use a mail client/app then it is fine.
I don't know what a mail client/app is - is it a webpage?
Sorry to sound ignorant but I know nothing about how these things work.
Appreciate your time in helping.
A mail client is a dedicated program for dealing with mail such as MS Outlook or Mozilla Thunderbird, also known as a mail app on a phone.
Oh, I didn't know that is what 'mail client' is. I thought I was the client, or at least customer, of BT. Obviously got a lot to learn.
As I mentioned previously, if you or one of your colleagues at BT could point me to a webpage that explains all these terms, itwould be incredibly helpful. Don't think I want to buy a BT phone just for email, so perhaps getting a new email is the way forward anyway.
Appreciate your time, you assistants must have the patience of saints dealing with all these questions.
Good afternoon @sonigel,
Welcome to the Community 😀 I am sorry to hear you are having problems with your BT email account. Nothing worst than when something stops working as you expect, especially when you have made no changes yourself. I am sure we will be able to help.
Can you give the community some details as to what problems you are having? There are two ways in which one can access their email account,
Can you confirm how you are accessing your email and let us know what problems are you running into? Can you send/receive emails?
Here are a few links that may help you,
If you can give us some further info then I am sure someone will be able to help you 😁