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cwicks
Beginner
10,569 Views
Message 1 of 17

btinternet/btyahoo account suddenly not working on Iphone

Hello All,

 

I hope I've got the right place for this. My Iphone has suddenly stopped sending email from my account on my iphone.  The error is saying: outgoing server "apple.smtp.mail.yahoo.com" failed. I know how to update the settings but I dont know what they will need to be. Its an @btinternet.com email address that I've used for over 15 years.

 

Does anyone have experience of this or know how to resolve this issue?

 

Kind regards,

 

CWicks

 

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16 REPLIES 16
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: btinternet/btyahoo account suddenly not working on Iphone

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cwicks
Beginner
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Message 3 of 17

Re: btinternet/btyahoo account suddenly not working on Iphone

Thank you for this liquorice.

 

I think the 5s might have different settings as this didnt work. Its telling me the IMAP server "mail.btinternet.com" is not responding verify you have entered the correct account info in mail settings.

 

 

 

they are:

Use SSL -YES


Authenticaion:Password

IMAP PATH Prefix : blank

server port 465

 


I dont have the : Authenticate by password in clear text : option only authenicate by password.

 

Any more ideas?

 

Kind regards,

 

Claudine

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Distinguished Sage
Distinguished Sage
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Message 4 of 17

Re: btinternet/btyahoo account suddenly not working on Iphone

The settings are generic, they apply to any device. If you are letting the account set up automatically, try setting it up manually and see if that works.

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Distinguished Sage
Distinguished Sage
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Message 5 of 17

Re: btinternet/btyahoo account suddenly not working on Iphone

Just noticed the error message is regarding IMAP server. The port for IMAP is 993, 465 is SMTP for the outgoing mails. Thought you were just changing outgoing details.

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jojo364
Beginner
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Message 6 of 17

Re: btinternet/btyahoo account suddenly not working on Iphone

Hi,

I'm having exactly the same problem-I have deleted and re-installed my email accoutn several and changed the settings manually but it's still not working!

Any other ideas?

Thank you Smiley Happy

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stevebrass
Expert
10,437 Views
Message 7 of 17

Re: btinternet/btyahoo account suddenly not working on Iphone

I am using an Iphone 5s

 

My settings are

 

Host name mail.btinternet.com

User name ####@btinternet.com

Password ######

Use SSll Yes

Authentication Password

Server Port 465

 

have you checked and rechecked the password?

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cwicks
Beginner
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Message 8 of 17

Re: btinternet/btyahoo account suddenly not working on Iphone

Do you think that there might have been server changes that have caused this. I'm still not able to re-install this manually or otherwise. Its becoming urgent and I dont know how to resolve it.

When adding the details it says The IMAP Server "mail.btinternet.com" is not responding. CHeck your network connection and that you entered the correct information in the 'incoming mail server' field.

When I check these it says 'Cannot Connect using SSL
Do you want to try setting up the account without SSL?' yes/no

Select No and go into manual options:
Incoming:Use SSL-yes
Authentication:Password
IMAP Path prefix:
Server Port: 993
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jojo364
Beginner
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Message 9 of 17

Re: btinternet/btyahoo account suddenly not working on Iphone

Hi,

I've checked the settings several times and manually put them in as well. it keeps saying either 'your username or password is incorrect' or tells me to check my settings.

Not sure how to resolve this issue-may need to call BT tech support! It is a nuisance!!

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Distinguished Sage
Distinguished Sage
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Message 10 of 17

Re: btinternet/btyahoo account suddenly not working on Iphone

@cwicks & jojo364

 

Can you access webmail OK via this link?

https://signin1.bt.com/login/emailloginform

 

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