cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
agentf
Beginner
1,322 Views
Message 1 of 7

@btinternet.com email address not working as from today?

Go to solution

Hi,

My mum has used  her @btinernet.com email address for many years (its her lifeline to the outside world at the moment!)

She uses it daily.

As from today she can no longer access it.

When the username is typed into the login page she gets "Sorry, we don't recognise this email address."

Has there been some kind of cull on old users?  She is beside herself at the moment as all her contacts and info is in that inbox.

Thanks in advance.

 

0 Ratings
Reply
6 REPLIES 6
gg30340
Distinguished Sage
Distinguished Sage
1,307 Views
Message 2 of 7

Re: @btinternet.com email address not working as from today?

Go to solution

Is she a BT Broadband customer or paying for her email via a BT Premium email account?

If neither of the above her account may have been downgraded to the BT Basic email but it should still be accessible if she is using a web browser to access it.

Is the account definitely a btinternet.com email address or was it a Talk21 email address.

 

0 Ratings
Reply
agentf
Beginner
1,302 Views
Message 3 of 7

Re: @btinternet.com email address not working as from today?

Go to solution

Hi,

Thanks for the reply, nope she is no longer a BT internet customer (or premium email)

It was definitely a BTinternet account that she accessed through yahoo.

 

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,296 Views
Message 4 of 7

Re: @btinternet.com email address not working as from today?

Go to solution

As @gg30340  the account has probably been downgraded to basic mail and can now only be accessed using web mail and web browser.  It will not work using an app



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
1,294 Views
Message 5 of 7

Re: @btinternet.com email address not working as from today?

Go to solution

The correct login is here  not Yahoo.

0 Ratings
Reply
gg30340
Distinguished Sage
Distinguished Sage
1,293 Views
Message 6 of 7

Re: @btinternet.com email address not working as from today?

Go to solution

She can no longer access a BT email account through Yahoo she must use the BT logon page as per this link.

BT Email 

If she still has problems logging on she should clear the history and cookies from the web browser.

If you know which browser she has you should be able to talk her through doing that if you are not able to do it  for her. It is fairly easy and how to do it for her browser can be found with an Internet search.

0 Ratings
Reply
agentf
Beginner
1,185 Views
Message 7 of 7

Re: @btinternet.com email address not working as from today?

Go to solution

Hi guys, thanks for your help btw... we got in the end using the BT link.

a very happy (and now re-connected) Mum !

 

0 Ratings
Reply