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Gomackay
Beginner
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Message 1 of 5

btinternet.com vs btopenworld.com?

Cannot find reason why, though i can log on to webmail neither my androidSamsungS10+ nor macbook pro email is working.

Both working fine. until last week or so stopped working

I can use nnnnnnn@btinternet.com in webpage with password but same not working on phone or macbook. i.e. on Macbook:-

INCOMING

Username: nnnnn@btinternet.com

host mail.btinternet.com

Port 993      (use TLS/SSL) ticked

Outgoing (SMTP)

OUTGOING

Username: nnnnn@btinternet.com

host mail.btinternet.com

Port 465 (use TLS/SSL) ticked

Very Grateful for a fix please?

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4 REPLIES 4
Keith_Beddoe
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Distinguished Sage
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Message 2 of 5

Re: btinternet.com vs btopenworld.com?

@Gomackay 

Please remove your email address from your post, as you are not allowed to post it here, as its a public forum.

Are you a BT Broadband customer, or are you paying for BT Premium mail?

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Gomackay
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Message 3 of 5

Re: btinternet.com vs btopenworld.com?

I am a broadband customer

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Keith_Beddoe
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Message 4 of 5

Re: btinternet.com vs btopenworld.com?


@Gomackay wrote:

I am a broadband customer


Is this page any help?

http://www.bt.com/help/emailsettings

 

 

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licquorice
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Message 5 of 5

Re: btinternet.com vs btopenworld.com?

It's a common problem with the mail system that happens all the time. If you do nothing it will probably correct itself in a day or two. If you have changed any passwords, try the following. Stop mail access from all devices, change the password in webmail, wait at least an hour to give the mail servers chance to sync and then try one device with the new password. If successful, repeat with other devices one at a time.

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