btinternet email not linked to my Account

[kingspur]

Hi,

My Wife's email address does not appear to be linked to my BT Account anymore. Please can this be added again?

Thanks

[gg30340]

What makes you think that it's not linked?

Did you "gift" the email account to your wife at any time?

See link about "gifting" email accounts.

How do I create and activate a new BT Email address? | BT Help

See link about adding a BT email account.

Can I move my BT email address to another account? | BT Help