cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
sallyp
Beginner
490 Views
Message 1 of 3

bulk deleting of e mails - error message

 since BT upgrade ( which i really dont like ) I seem unable to bulk delete e mails  following the first delete of about 4/5 mails .  after the first deletion i just get an error message that comes up  so i can't proceed . I have lots of e mails and am sort of unsubscribing to them but want to clear my inbox and am now being thwarted in this attempt. This now happens every time  i log on is anyone else having this problem and how do i fix it  thank you  sallyp  

0 Ratings
Reply
2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage
486 Views
Message 2 of 3

Re: bulk deleting of e mails - error message

Amongst the many other problems with the email webpage  UI (User Interface) there also seems to be a problem with deleting emails in bulk.

As a "work around" you could try the following

Click on the box to the left of the first email you want to delete and assuming you want to delete all the emails that are below that you can either press on your keyboard  "shift" key and "PgDn" key repeatedly and it will mark all the other emails with a tick or use the "shift" key and the down arrow. This will also mark all the boxes with a tick or tick the first box you want to delete and holding the shift key move to the last email you want to delete and tick its box and release the shift key. All the emails in between should now be ticked.

If you don't all the emails that have been marked with a tick deleted you need to go down the list and untick the ones you want to keep.

Once you have done that you then click on the "Delete" button in the menu bar or you can drag and drop them into the trash folder.

0 Ratings
Reply
vanny72
Beginner
451 Views
Message 3 of 3

Re: bulk deleting of e mails - error message

hi...i am having ythe same problem. please update me when you find a solution...as i can't find one...no use phoning them..they say it is being dealt with..that was last week!!!
0 Ratings
Reply