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pierre1
Beginner
1,972 Views
Message 1 of 8

can not send email anymore??

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (5ED99EC903EEEB3C) [Err code: 553]

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7 REPLIES 7
Andy_N
Distinguished Guru
1,943 Views
Message 2 of 8

Re: can not send email anymore??


@pierre1wrote:

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (5ED99EC903EEEB3C) [Err code: 553]


Hi, welcome to the forums.

Is the problem for every email you try to send, including to single recipients?

How are you trying to send emails, is it via an app or client or using webmail via a browser?

Has this just started and was fine previously?

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pierre1
Beginner
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Message 3 of 8

Re: can not send email anymore??

I have been using yahoomail for years. I have just done the update to btwebmail 

I am using webmail via a browser (chrome)

Single recipient or multi will result in the same error message 553. With or without attachments. Same problem

It started yesterday at least 2 perhaps 3 weeks after the update

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Andy_N
Distinguished Guru
1,919 Views
Message 4 of 8

Re: can not send email anymore??


@pierre1wrote:

I have been using yahoomail for years. I have just done the update to btwebmail 

I am using webmail via a browser (chrome)

Single recipient or multi will result in the same error message 553. With or without attachments. Same problem

It started yesterday at least 2 perhaps 3 weeks after the update


This appears to be a fairly common issue when BTYahoo accounts are transferred to BTMail (you didn't update, "they" did).

See this post here :-

https://community.bt.com/t5/Email/Error-Code-553/m-p/2059074#M83643

 

BT moderators need to get this investigated, though I suspect BT are doing so - however, they may not be aware it's a common issue and as usual treat each similar case as if it's the first time they've seen it 🤔🙄

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JohnC2
Moderator
Moderator
1,909 Views
Message 5 of 8

Re: can not send email anymore??

Hi @pierre1 welcome to the forum and sorry that you are having this error with your email. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get this fixed.

cheers

John

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NeilO
Moderator
Moderator
1,869 Views
Message 6 of 8

Re: can not send email anymore??

Hi @pierre1, I've called a couple of times but missed you. Can you reply on the private message I sent yesterday and I'll be happy to help?

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farst_eddy
Beginner
1,697 Views
Message 7 of 8

Re: can not send email anymore??

Yup - same problem for me very soon after this bt email 'upgrade'!!

Tried sending to different recipients on different email servers.

Tried with no URL's.

Total nonsense! (unless anyone can explain)

Please - why can't bt simply explain what is going on?

Can anybody help me?

Andy H

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Hampson1959
Beginner
1,308 Views
Message 8 of 8

Re: can not send email anymore??

Hi I'm having the same problem. It started today. No emails being sent due to spam and malware problems. How do I fix it?

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