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lgb2100
Aspiring Contributor
260 Views
Message 1 of 4

e-mail suspension due, yet I've logged into then recently

When I visit MyBT, I see that two of my email addresses are showing.

 

"You must login before 26/07/16 or else we will suspend your mailbox."

 

Both have been logged in via the web browser recently, and both are setup to receive/send emails via Outlook.

 

Unsure therefore why this message still appearing - and it's getting close to the suspension date !

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lgb2100
Aspiring Contributor
259 Views
Message 2 of 4

Re: e-mail suspension due, yet I've logged into then recently

Just seen https://community.bt.com/t5/Email/Account-Suspension-message-Advice/td-p/1507252

 

so it looks like it's a known problem

 

 

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stanloi
Aspiring Contributor
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Message 3 of 4

Re: e-mail suspension due, yet I've logged into then recently

I was wondering if that sticky post was still valid as it was from last year

 

My dad has got that message on his account for the 3rd August although he has logged in multiple times on various browsers

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stanloi
Aspiring Contributor
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Message 4 of 4

Re: e-mail suspension due, yet I've logged into then recently

i take it your account never got suspended? just wanted some reassurance for my dad, we did call BT to check but they said they'd call back today 5-7 which never happened then called again and was told to wait another 2-3 hours i:e 7-10 coming to 9pm and no call back still

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