I cannot access my Bt email. Each time I enter my logon details it returns me to the logon page, stuck in a loop. I have tried different browsers withe same result. I can access My BT but even trying to access email on it is just the same. I have tried online chat and spoken to a number of people but no solution. Promised a phone call but nothing has happened yet.
Solved! Go to Solution.
I have cleared the cache a number of times and have tried to access through the link you gave but no go. When I try to access through a different browser the error message says that the Bt server does not recognise the password even though I am using the temporary password supplied in a text from BT. This password does let me in to MyBT.
I my last phone call I was told someone with more knowledge of the problem would phone me but nothing yet.
Hi @arabella thanks for the update. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to help you with this. If you do get this resolved in the meantime please post and let us know.
I have been without email for two weeks now. Calls to the BT help no. gave no help.
After posting on the Community I was contacted by a moderator who took all my details and promised a call back. A couple of days ago I received a phone call from a Moderator who said he would take on my case to try and restore my email but have heard nothing since. The problem seems to be at the server as I receive error messages to say that the BT server does not recognise my password despite it being reset at least three times by various BT contacts. Help.
The mods are very busy at the moment, however, if you have been contacted by them they will be on the case and will contact you again when they have information for you.
I am still unable to access email as confirmed in a phone call yesterday, Also unable to access MyBt.
I have just spoken to Robbie and he has raised a bridge case to our email team to have your issue fixed.
Robbie will follow up with you as soon as he hears back from the Email Team.