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ssrco02
Contributor
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Message 1 of 9

email address shown as given away to myself.

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One of my important email addresses is listed as being given away, but the person it is given to is myself !

How do I claim it back so I can add it to my BT ID ?

screenshot-my.bt.com-2018.10.27-15-26-34.png

 

 

 

 

 

I have tried using the Import an email address route but it turns out that the one I want to import is associated with another BT ID.   As an ex engineer my old BT ID was the BT user name that I had since BT introduced computers at work back in 19........  I had to change it to my current main email address sometime in the past year or so? 

If I ask for a passwork reset it only does my new BT ID, not the old one.

Any good ideas how to proceed?

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8 REPLIES 8
Moderator
Moderator
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Message 2 of 9

Re: email address shown as given away to myself.

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Hi @ssrco02,

Welcome to the Community and thanks for your post!

Sorry for the problems you're having getting your mailbox showing against your BTID.  We are going to need your details to find out exactly what the issue is to help sort this out.  Can you send us over your details and we'll get back to you?

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

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New_To_UK
Aspiring Expert
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Message 3 of 9

Re: email address shown as given away to myself.

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Are you stuck on the below screen ( I have used mine)  ? Does the BTID which gets displayed to you with masked * look different from the address you want to import?

 

You want to import xxxxx@btinternet.com. This email is associated with a different BT ID.

Please enter the password for BT ID

x*x*x@btinternet.com

 

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ssrco02
Contributor
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Message 4 of 9

Re: email address shown as given away to myself.

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Pretty much. The email I need to import seems to be tied to an old BT ID that I cannot access now so it seems I am stuck.

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ssrco02
Contributor
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Message 5 of 9

Re: email address shown as given away to myself.

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RobbieMac, I have sent you a message.
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New_To_UK
Aspiring Expert
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Message 6 of 9

Re: email address shown as given away to myself.

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Hi, what i mean is on that screen does the BTID that is masked with x*x*x*x look the same as the email yiu are trying to import?

Have you tried entering the password for the email you are trying to import?

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Moderator
Moderator
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Message 7 of 9

Re: email address shown as given away to myself.

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Hi @ssrco02,

Thanks for taking the time to speak with me earlier today.

I am glad that I was able to remove the old profile and help get the email set up under your primary BT ID Smiley Happy

Take care and have a great evening

Thanks

DanielS

ssrco02
Contributor
336 Views
Message 8 of 9

Re: email address shown as given away to myself.

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Thanks to the moderators for fixing the problem so I was able to import my stray email address.
Moderator
Moderator
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Message 9 of 9

Re: email address shown as given away to myself.

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Hi @ssrco02,

Thank you for posting back. The mods are always happy to help.

Cheers

PaddyB

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