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Message 1 of 10

email address

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I have recieved an email from BT asking if i want to retain my email address as follows:- Still use your email addresses?
Let us know so we don't
deactivate your email addresses

there is an attachment and i don't want to open it in case it's a scam so anyone else recieved email like this one

 

Thanks

Dave

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Message 2 of 10

Re: email address

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If you are leaving BT it could be about what will happen when you leave but it is more likely a scam trying to get access to your email account.

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Message 3 of 10

Re: email address

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not leaving BT and email address it came from is btcomms@info.bt.com <ubacspayments8@btconnect.com>

 

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Message 4 of 10

Re: email address

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Are you a BT Business user. If so you should post on the Business Forum who may be able to help.

 https://business.forums.bt.com

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Message 5 of 10

Re: email address

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Not a business email, i have had it since i started with BT over 20 years ago when i did have a business but wanted to keep the email address and BT said it weasn't a problem so continued to use it.

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Message 6 of 10

Re: email address

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I am not sure if that is a genuine BT email address as it comes from btconnect which is possibly a BTBusiness email address and not a genuine address that the company BT Buisness would use to contact customers.

It may be best to check on the business forum.

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Message 7 of 10

Re: email address

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@maxspadge  BT do close addresses if unused for a certain time, and I know from personal experience that shortly before closure they send a warning as you describe. But I don't recall any attachment or see any need for one so you're right to be suspicious.

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Message 8 of 10

Re: email address

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Use it everyday so not sure why i got email, will give them a ring when i get chance, but thanks for the advice

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Message 9 of 10

Re: email address

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BT confirmed in telephone call that the email is not from them so be careful if you get one and don't open the attachment.

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Message 10 of 10

Re: email address

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